Shipping & Delivery Policy
with effect from 03 March 2019

This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through the La Comfort Lingerie Store website. This Shipping and Delivery Policy is subject to the Terms of Use for the La Comfort Lingerie Store website on which you made your purchase.

We are committed to delivering your order accurately, in good condition and always on time. We partner only with reputed national courier companies to ship your orders. Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere without disclosing the contents of the package.

For order above Rs. 5000 shipping is absolutely free. For orders below Rs. 5000 there is a nominal fee of Rs. 60 charged for delivery which are not returnable product. For any product which can returnable delivery charge is Rs. 120. Delivery charge is applicable for every purchase.

  • N. B. To waive this return charge follow the product size chart and order product.
    • 1.1 We ship your order within 24-48 hours after the order is placed.
      You can expect your order to be delivered to you in 2-3 working days in major cities and 12-15 days for other locations as per your pin code. We currently do not offer overnight or expedited shipping online.
    • 1.2 In no event will La Comfort Lingerie Store or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.
    • 1.3 You can track your order online once it is dispatched. While we shall endeavor to ship all items in your order together, this may not always be possible due to product availability. We will intimate you in such cases overemail.
    • 1.4 If you feel packaging is tampered with or damaged,you may refuse to accept the delivery. Call us at 033-460-22331 or Contact us with your order number. We will ensure that a replacement delivery is made to you at the earliest.
    • 1.5 The shipping time mentioned on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early if they have any deadline to meet.
    • For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
Privacy Policy
updated 03 October 2018

This Privacy Policy (“Privacy Policy”) discloses the privacy practices for Mila Star Retail Private Limited (“Licensee” or We” or “Us”) with regard to Your (“You” or “Your”)use of the online platform (“Lacomfort”) for lingerie online shopping. The Licensee is committed to maintaining privacy.

    • 1.1 Licensee is the sole owner of the information collected through Lacomfort platform. We will not sell, share, transfer or rent any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying such person including sensitive details like name, postal address and email id.(“Personal Information”) to others in ways different from what are disclosed in this statement and the Terms of Use. Licensee identifies each visitor to our website; our web server automatically recognizes non-personally identifiable information only, e.g., the IP address, domain type, browser version, and service provider.
    • 1.2 Licensee collects information from You on the sign-up page of the Lacomfort platform. In the sign-up page, You are required to disclose details such as address, telephone number and/or email for the orders placed or regarding other operational information. We clearly indicate the purpose of the collection of information or inquiry before the information is requested.
    • 1.3 We store information volunteered by You that You may elect to provide to us when You register or update Y our account, enter a contest, participate in a survey, shop online, or make a purchase. We use the information we collect about You to improve the content of our website, to improve order processing and order confirmations, to respond to Your inquiries and feedback, and to provide You with a better personalized shopping experience.
    • 1.4 We may also use the information to notify You about important functionality changes to the website, new services and special offers which we think You’ll find valuable. By using our website, You consent to the collection and use of this information by the Licensee. Licensee reserves the right to share the information collected hereunder with its own affiliates. In the event of sale or transfer of all or a portion of our business assets, consumer information may be one of the business assets that are transferred as part of the transaction.

      Licensee takes all precautions to protect the Personal Information both online and offline, in order to avoid unauthorized breach. In addition, we participate in cooperative database services. These services help us to direct print catalogues, mailings and other marketing initiatives to appropriate purchasers and website visitors. Names and mailing addresses may be shared between participating parties in the cooperative database services, but no credit card or other payment information or email addresses are shared. Furthermore, we do not send Your credit card or other payment information through emails to any third parties.


      We may update this privacy policy at any time, and it will be posted on this platform Lacomfort, as and when it is so updated, so that You are always aware of what information we collect,how we use it, and the circumstances under which we may disclose it. Licensee reserves the right to disclose Personal Information as obligated by law, in response to duly authorized legal process, governmental requests and as may be necessary to protect the rights and interests of the Licensee. Unless stated otherwise, our current privacy policy applies to all information that Lacomfort has about You and Your account.


      We may store the email addresses of those who communicate with us via email and add You to our mailing list when You sign up to receive special promotions and updates. By Your electing to receive emails from us, we would be able to send You exclusive information and special offers, which You may otherwise not learn about from our Lacomfort platform. You may follow the removal instructions located at the bottom of such emails to stop receiving them. Requesting such removal however, will not prevent You from receiving email communications relating to any online order You place with us. If You would prefer not to receive emails from us regarding special sales and exclusive offers, please send an email to with “Unsubscribe Promotions” in the subject line. If You use more than one email address to shop with us, send us Your messages from all such email account You use.

    • 2.4 LINKS

      Lacomfort platform may contain links to other sites. The linked sites are not under the control of the Licensee. Please be aware that the Licensee is not responsible for the privacy practices of such other sites. Licensee advises You to read the privacy policies of each and every web site that collects personally identifiable information. If You decide to access any of the third-party sites linked to Lacomfort platform, You do so entirely at Your own risk. Any links to any partner of the Lacomfort platform should be the responsibility of the linking party, and the Licensee shall not be responsible for notifying of any change in the name or location of any information on the Lacomfort platform.


    Licensee strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Lacomfort platform is not intended for use by minors, Lacomfort respects the privacy of minors who may inadvertently use the internet or the mobile application.

    • 4.1 CONSULTING

      We use third parties to help us provide services to You including the fulfilment of orders, processing of payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering contents, and to provide aggregate, comparative information on the performance of our website to us and a select group.

    • 4.2.1 Information will be shared with these third parties only to the extent necessary to provide the above stated services. The Licensee may use certain companies that enable You to establish a membership to participate in digital wallets, payment services, shipping services or rewards programs. If You elect to do so, we would only disclose to such companies the information necessary to make their programs work and support Your membership with them. We are not responsible for the privacy practices of the companies sponsoring these membership programs and we suggest You review the individual privacy policies of each company with whom You establish such membership.
    • 4.2.2 We enter into contracts with third parties to serve ads on our behalf across the Internet and sometimes on this website. They may collect information about Your visits to our website, and Your interaction with our products and services. They may also use information about Your visits to this website and to other websites so as to target advertisements for goods and services. This information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. Such third parties are not permitted to sell or share Your personally identifiable information as part of this process. If such third parties sell or share the personally identifiable information as part of the process, the Licensee shall not be responsible.

    Cookies are small pieces of information saved by Your browser onto Your computer/mobile. Cookies are used to record various aspects of Your visit and assist Lacomfort to provide You with uninterrupted service. We save and use cookies placed on Your computer's hard drive through Your web browser to enable our systems to recognize Your browser during Your visit to our site and when You return to our site. For instance, when You are ready to purchase an item, a cookie allows our site to “remember” You have added the item to Your shopping cart. Moreover, this can also show You merchandise based on Your preferences and provide You with a more personalized shopping experience.


    Licensee does not warrant that this website, its servers, or email sent by us or on our behalf are virus free. Licensee will not be liable for any damages of any kind arising from the use of this website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties. Notwithstanding anything to the contrary in the privacy policy, Licensee’s liability under this privacy policy shall in no event exceed the price of the product purchased and in the event no purchase is made, exceed $10 (US Dollar Ten).


    Licensee takes Your right to privacy very seriously and has taken measures to safeguard,protect and respect Your Personal Information. Licensee will only disclose Your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement,governmental official, legal authority or similar requirements.


    In accordance with the Information Technology Act, 2000 and applicable rules made thereunder, the Grievance Officer for the purpose of Your personal sensitive information as governed by the Lacomfort’s privacy policy is Mr. name and can be reached at


    By visiting this website, You agree that the laws of India without regard to its conflict of laws principles govern this privacy policy, and any dispute of any sort that might arise between You and the Licensee or its affiliates.


    You may update or modify Your contact information and user preferences by logging into “My Account”.


    Our website only accepts orders from web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts information You input. This is to prevent inadvertent placing of orders through an unsecured connection. It is important for You to be protected against unauthorized access to Your password and to Your computer. Be sure to sign off when finished using a shared computer.


    The Terms of Use Agreement is incorporated herein by reference in its entirety.


    Should You have questions about this policy or Licensee information collection, use and disclosure practices, feel free to contact us at the address We will use reasonable efforts to respond promptly to requests, questions or concerns You may have regarding our use of Personal Information about You. Except where required by law, the Licensee cannot ensure a response to questions or comments regarding topics unrelated to this policy or Licensee’s privacy practices.

Lacomfort Easy Returns & Exchanges Policy
updated 03 March 2018
1. Returns & Exchanges Policy:

La Comfort Lingerie Store easy returns & exchanges policy is hassle-free and simple. You need to return/exchange a product within 15 days. Return/Exchange products should be worth more than Rs. 300.

  • Exchange is only possible for same product with different size.
  • Exchange offer is available only for limited pin codes.
  • Refunds are only considered in cases where the product does not match the written description. When a refund is requested, we require a detailed description of how the product failed to meet your expectations so that we can make improvements to the product or the description we use to advertise it.
  • Our delivery agent will deliver the new item and simultaneously pick up the original item from you.
  • Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, Stick-On Bras, pasties and some of the accessories.
  • We ask that you preserve the product in its original condition along with its tags, and packaging. You are welcome to try on a product but please take adequate measure to maintain its condition.
  • Products that are sold as packs cannot be returned as individual items.
  • In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
  • Gift cards are non-returnable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
There are two ways to return the product to us:
  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don't offer a pick up at your location, we request you to self-ship the product to us. In such cases, we will credit total amount in your account

Please follow the link for all related information.

2. Cash Back Policy:

La Comfort Lingerie Store always gives exciting cashback offers on your every purchase. Cashback offers are mentioned below.

  • Use payment mode on HDFC Bank Ltd payment gateway upto 2% cashback for every purchase.
  • Use payment mode on PayTM payment gateway upto 2% cashback for every purchase.
  • Use payment mode on Phone PE 10% cashback upto Rs. 200 once during every purchase.
  • Use payment mode on PayTM mall get eco cashback upto 20% (Eco cash back can be used in movie tickets, flight tickets, mobile recharge & bill payment).

N.B. The cash back amount will be deducted for return of any product from return amount.

3. Sale product Returns & Exchanges Policy:

Sale product will not be returned once sold.

Discreet packaging
You can feel safe having a La Comfort Lingerie Store shipment sent to your home or work address. All orders are dispatched in discreet and office-friendly plain packaging.
ladies garments, Bras, Panties Online Store
ladies garments, Bras, Panties Online Store
ladies garments, Bras, Panties Online Store
Your purchase is safely packed inside the box with original brand packaging.
If you have further queries on our packaging,call us at 033-460-22331 9830700030 or contact us
Disclaimer Policy
updated 03 March 2019

La Comfort Lingerie Store has endeavored to ensure that all information on the website is accurate. However, it is possible that discrepancies or inaccuracies may arise if La Comfort Lingerie Store receives inaccurate information from our suppliers or other outside sources. Should you encounter any information on our site that you deem inaccurate, please inform us at with the subject line'Incorrect information'.

Disclaimers of Warranties & Product Liability

La Comfort Lingerie Store does not provide warranties on any merchandise any warranty or promises made by the manufacturers, are solely their liability. The information made available to you through our catalogues is limited to the information provided by the manufacturer to us. All products displayed in our catalogues may not be available for sale due to product unavailability or other reasons. Actual colors and dimensions may differ from the screen image of the product.

Information Liability

In no event shall La Comfort Lingerie Store or any of its sources be liable for any direct, special, incidental, indirect, punitive or consequential damages whatsoever (including but not limited to: damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the (a) the use or the inability to use the services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the service. Neither shall La Comfort Lingerie Store be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, La Comfort Lingerie Store shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond La Comfort Lingerie Store control. Information on La Comfort Lingerie Store web site may not be reproduced, copied, or altered without the express written consent of La Comfort Lingerie Store and its affiliates.

Termination and update

La Comfort Lingerie Store may terminate this Agreement and these terms and conditions and /or the provision of any of the services at any time for any reason, including any improper use of this portal or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which La Comfort Lingerie Store and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to La Comfort Lingerie Store and its third party providers or distributors, as applicable.

No Resale of Service
Updated 20 February 2019

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the service, use of the service, or access to the service.

Any dispute regarding the terms and provisions of this agreement shall be litigated in the Alipore Judge Court located in Kolkata, West Bengal, India only. All parties hereto specifically waive any challenge to jurisdiction.

Effective Date: This Shipping and Delivery Policy was last revised on February 20, 2019.